Menu
Reply
Jeff1234
  • 4
  • 0
  • 2
Tuning in
296 Views
Message 1 of 6
Flag for a moderator

Sky Sports App not working.

When I try to log in to Sky Sports on my tablet or laptop I am asked to set a password. A message telling me this is not possible at the moment appears and will not let me log in.  I use the Virgin Media log in and enter my ID, password and Robot question.  It has worked for me in the past but this password request is keeping me locked out.

0 Kudos
Reply
Sasha_W
  • 896
  • 37
  • 65
Forum Team
Forum Team
223 Views
Message 2 of 6
Flag for a moderator

Re: Sky Sports App not working.

Hi @Jeff1234

 

Thanks for posting back on here and sorry to hear that you're having some issues. 

 

Just to confirm have you tried different devices at all to see if this works? 

 

Are you able to log in this morning or does the error code still appear? 

 

Please do let me know

 

Thanks 

Sasha - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Jeff1234
  • 4
  • 0
  • 2
Tuning in
130 Views
Message 3 of 6
Flag for a moderator

Re: Sky Sports App not working.

Sky sports login 2 jpeg.jpg

0 Kudos
Reply
Ayisha_B
  • 587
  • 13
  • 52
Forum Team
Forum Team
121 Views
Message 4 of 6
Flag for a moderator

Re: Sky Sports App not working.

Have you tried entering the PIN @Jeff1234

 

We have some info here

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Katie_WT
  • 4.79K
  • 292
  • 541
Forum Team
Forum Team
94 Views
Message 5 of 6
Flag for a moderator

Re: Sky Sports App not working.

Hi there @Jeff1234

 

Thanks for posting the screenshot as requested via our Private Messages - can you advise when that pops up for us? 

 

Are you using the SkyGo app or is this online? 

 

When checking your account, there is currently no PIN set for SkyGo. If you are unable to do this manually, the account holder will need to contact us directly. 

 

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Katie_WT
  • 4.79K
  • 292
  • 541
Forum Team
Forum Team
21 Views
Message 6 of 6
Flag for a moderator

Re: Sky Sports App not working.

Hi there @Jeff1234

 

Thanks again for your Private Message - I am sorry if you're still having issues.

 

As mentioned in our post from last week, if you are unable to reset the PIN for SkyGo, the account holder will need to contact us directly - I can only apologise that we cannot assist you any further directly. 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply