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Sky Sports App not working

Have been having issues with the Sky Sports App watching Live TV.

On android, up to date version.

Constant error message: Unexpected Error. PLAYBACK_INACTIVITY_ERROR_OTT

Have done basic things to try and rectify, uninstalled and re-installed app. Force stop on app but error still appears.

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Re: Sky Sports App not working

I am having the exact same problem, any mods on here can help solve this issue

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Re: Sky Sports App not working

I have also been having this problem for the last couple of weeks. Has always worked fine until now when accessing sky sports virgin anywhere from sky sports website constant buffering and freezing have missed all the darts and football etc. My bt sport app seems to work fine suggesting it's not a problem with my connection etc  and I have been on sky forums and all seem to posting same problem with sky go suggesting could be a sky problem. Can anyone confirm this and when will it be fixed. Paying for a service that can't be used frustrating as watch all my sport on the app as kids boss tv!!

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Re: Sky Sports App not working

Same problem. Sometimes will play for a while, up to 30mins, then come up with error message. On Android tablet and phone this happens. Uninstalled, reinstalled, signed out, signed in. Rebooted device. All in various orders. Only switched to Virgin TV a few weeks ago. Without being able to watch football on the go the service is waste of money for me. Really need this sorting.

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Re: Sky Sports App not working

Getting really annoyed now. 

Just watched 70 minutes of a football match and then pops up saying it can't locate my location....I have just watched the bloody thing for 70 minutes....how can it not locate my location! Seriously virgin sort it out!!!!


@SparkleyMush wrote:

Same problem. Sometimes will play for a while, up to 30mins, then come up with error message. On Android tablet and phone this happens. Uninstalled, reinstalled, signed out, signed in. Rebooted device. All in various orders. Only switched to Virgin TV a few weeks ago. Without being able to watch football on the go the service is waste of money for me. Really need this sorting.


 

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Re: Sky Sports App not working

Has anyone had any resolution to this?

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Re: Sky Sports App not working

Nothing fixed yet. Still have the same issue


@SparkleyMush wrote:

Has anyone had any resolution to this?


 

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Re: Sky Sports App not working


@claireb81 wrote:

Nothing fixed yet. Still have the same issue


@SparkleyMush wrote:

Has anyone had any resolution to this?


 


No  tried watching NFL game, worked for 10-15 mins then stopped with a play_back_error. Even tried the wife's tablet and got the same error without getting any viewing at all

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Re: Sky Sports App not working

Hi claireb81,

 

Really sorry to hear about these issues.

 

Just to confirm, which Tablet do you have at the moment?

 

Thanks

Ben_N

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Re: Sky Sports App not working

Hi Ben_N

I use Samsung Tab S2 & S3, @claireb81 and @SparklyMush have both mentioned Android which is same system as mine

Thanks 

clayrisk

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