Virgin Media Community

[ricimartin]

Hi There,

I am trying to watch Sky Sports on the App on my Windows PC. Everytime I load it the app loads and just reterns a black screen. The app then crashes/disapears after 5-10 seconds. I have tried the following with no success:

Re starting computer

Re installing the app (after a full unistall)

Turning off all firewalls

And multiple options of the above!

Any advice/suggestions would be much appriciated!

[Alex_RM]

Hi ricimartin,

Thanks for your post and welcome to our community 🙂

Can you confirm if you've tested signing in on a different browser?

Are you able to use the app on other devices fine?

Alex_Rm

[ricimartin]

Hi Alex,

thanks for the reply. Yes I have done the following:

tried to use internet explorer instead of chrome. No luck

my brother has a Mac. He can watch it on his mac in our house (so I’ve ruled out the internet router causing problems)

ive uninstalled and reinstalled multiple times so not sure what to do next. 

ive also made sure my windows PC is fully updated to the latest software  it’s a brand new computer but it’s previously worked totally fine with no issues  

id appreciate any advice. 

many thanks

rich 

[Alex_RM]

Morning ricimartin,

I've popped you over a private message so I can get a few more details from you.

Kind regards, 

Alex_Rm

[Bust3d00]

I have exaclty this problem - any solution?

[Bust3d00]

please send me the details too. i have the same issue

[Emily_G]

I can see you've already created your own thread in regards to this so we'll leave it on there to find a resolution for you.

Thanks, Emily.

[Dean_Romford]

I have exactly the same problem. Can someone please assist? I can open Virgin TV Go and watch BT sport but when I select Sky Sports and install their app its runs, produces a blank screen and drops out. I've tried numerous installs, browsers etc with no luck.

Thanks

[Chris_W1]

Hi Dean_Romford, thanks for the message and sorry to hear that you are getting this, are you able to send us a screen shot and any error messages which you are getting? Chris 

[Lewispav]

Yes I have the same problem, have had for weeks now. Please help.