Tried logging into watch football on Sky Sports on my iPad tonight and keep getting message “video available - a problem was encountered please try again later.”
I can login from my phone no problem but issue is just on my iPad. The iPad is an older device (Air 1) which shouldn’t be an issue and have tried all the other fixed of logging out, rebooting and reinstalling the app.
Anyone have any similar issues and aware of a fix?
Thank you for coming back to us. I'm sorry to hear that this issue is ongoing!
Can you tell us if you're having this issue on any other device at all?
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Yes, it’s only on the iPad. No issues on iPhone.
I’ve checked for an update and it’s fully up to date. It’s an iPad Air (2013) so only goes to iOS 12 but I’ve downloaded most up to date Sky Sports that is compatible with operating system. I’ve also checked location settings to check they are on and removed the VPN which appears to have resolved this issue for other users.
Sorry to hear you too are experiencing issues watching content via the Sky Sports App on your iPhone. We can see you have raised this in a separate thread which one of my colleagues has already picked up and from your last post looks to be resolved.