Sky Sports App Not Working

[Silman27]

Hi there, 

When trying to watch any of my sky sports channels on the app I am greeted with the error message, 'Your subscription doesn't allow you to watch this programme. Please contact your provider' this is happening on all the channels which I can access on my TV.

Any help will be much appreciated,

Tom

[John_GS]

Hi Silman27

Thanks for posting and welcome back to the community.

Sorry to hear of the issue with the Sky Sports app but thanks for letting us know the error message you're getting. 

I've checked with a colleague, this is a potential overall issue so I will send the details we've already got from you to the team, and then come back to you when we have an update.

Best,

[Silman27]

Hi, do you have any update on when this will be fixed?

[Tom_W1]

Hi @Silman27 thanks for your reply once more.

Can you please try this tonight to see if the issue has been resolved and let us know how you get on?

Many thanks

[Silman27]

Hi Tom,

Still no luck, still receiving the same error message 😕

Tom

[Akua_A]

Sorry to hear that @Silman27

Just to confirm do you have an existing sky sports package with us? https://www.virginmedia.com/tv/sky-upgrade

Thanks,

[Silman27]

Yes I do have the sky sports package with Virgin

[Nathan_B]

Thanks for confirming, so I can check this further for you I am going to send you a PM to confirm your details.

Regards

Nathan

[Nathan_B]

Thanks for chatting with me via PM @Silman27, I'm glad that I was able to help resolve this issue for you.

For the benefit of the community and any others who may see this issue, the following steps helped to resolve it.

Restart Sky’s app
 

• Open your Recent Apps menu and close Sky Sports.
• Open the app, tap More > Log Out, then More > Log In > Sign In With Virgin Media TV.
• Enter your My Virgin Media account details.

Restart your device
 

• Switch your mobile, computer or tablet off and on again.
• Open the Sky Sports app. Is the problem fixed?

Reinstall Sky’s app
 

• Open Apps, tap and hold Sky Sports: drag up to Uninstall and tap OK.
• Download the Sky Sports app from the Google Play or Apple’s App Store.

If you need any further help, please feel free to let us know. We are always happy to help.

Regards

Nathan

[Binukurian]

Hi

I have had the same problem and troubleshooted using the methods above but still have no luck. I am always receiving the error message 'Your subscription doesn't allow you to watch this programme. Please contact your provider.' I am not sure what to do so please do not hesitate to contact me.