Virgin Media Community

[BoBsKi1]

Went to use the F1 Sky app today on my tablet to get the interactive (red button) services for driver tracker and it's completely missing?? Normally there is a whole sub menu of services available during the race and it's there on the V6 box but not through the App?

[Graham_A]

Just checked on my android phone and all those options are available via the Sky Sports App.

[BoBsKi1]

On my Sony Xperia 5 it seems to work but on my Sony Xperia Z2 tablet it's just the race and no menu services?

[John_GS]

Hi BoBsKi1

Thanks for posting.

Apologies about the app issue. Is it only on the one device you're having issues with?

Best,

[BoBsKi1]

Yes it seems to be just on the Sony z2 tablet and only happened this weekend,the last F1 race weekend it worked fine. I've tried uninstalling and reinstalling the sky sports app and didn't make a difference at all.

[John_GS]

Thanks for coming back to us.

How odd. The only thing I can advise now would be to check in if it happens again, I've checked here there were no reported issues with the F1 over the weekend.

Best,

[BoBsKi1]

Yes I'll see if it happens again or not next race meet? I can always use the app on my phone but trying to see the driver tracker on a phone screen as opposed to a 10" tablet is near impossible to make out the drivers names! Hopefully it's just a glitch and won't happen again.

[Graham_A]

@BoBsKi1  Where are you getting the 'Sky F1 App' from?

If you stick to the Sky Sports App you may find it works for all the interactive options when available.

[BoBsKi1]

Yes I mean the sky sports app,I just worded it wrong! 

[Corey_C]

Thanks for your reply, can you confirm the app versions for both devices?

Cheers,

Corey C