Hi PaulHanton,
Thank you for reaching out to us here on the on the Community and welcome.
I am very sorry to hear you have been experiencing issues viewing Movies via the TV Go app, we do ask our members to keep each issue to one post as multiple posts make it harder to answer and can prolong us helping.
Before we investigate this matter further can you please confirm the following for me?
What device are you using to access the app?
Have you tried to access TV Go via a different device or browser and if so, do you get the same outcome?
Have you recently made any changes to your home package or equipment?
Let me know and we will be happy to help further.
Regards
Paul.