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AndyCrook1
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Message 11 of 34
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Re: Sky Cinema App not working

Hi,

I am also still waiting for a solution and surely can't be the only one? I was informed some time ago that Virgin were working on a fix but three months on still nothing. I'm trying to watch them on a Huawei M5 tablet.

Regards, Andrew.

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Message 12 of 34
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Re: Sky Cinema App not working

Thanks AndyCrook1, 

I will go back to our support team to see if there is any update on this. 

 

Dean C 

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Emmajaynecross
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Message 13 of 34
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Re: Sky Cinema App not working

Hi Dean. Thanks for the welcome and for coming back  so quickly. So I'm using a Huawei Media pad M5. Software is Android 8 with the EMUI 8.0 interface.

Thanks 😊

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Message 14 of 34
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Re: Sky Cinema App not working

Hello Emmajaynecross & AndyCrook1, 

After speaking to our mobile support team they have advised that when you go into the Huawei Media pad M5 settings and click on Mirrorshare there is no option to switch it off and that the scan will start immediately.

There appears to be no way to directly stop Mirrorshare being active or to stop the scanning process. 

Dean C 

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AndyCrook1
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Message 15 of 34
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Re: Sky Cinema App not working

Hi Dean, 

I understand what you are coming back with but surely Virgin should be able to find an app fix. We can't be the only ones with Huawei devices or this problem. I swopped from Sky to Virgin only to find out that I can't watch Sky movies on my tablet Android 9. Also when I try and watch movies on my Moto G5 Android 8.1.0 phone the Sky Cinema app only loads around 28 movies like the tablet and when it does play the film is jerky. Their wasn't a problem watching movies on Skygo on my Huawei M5 tablet or Moto G5 so surely a fix is out there somewhere?

Regards, 

Andrew. 

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Message 16 of 34
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Re: Sky Cinema App not working

Thanks for the reply AndyCrook1, 

Our support team are going to look at what can be done to resolve this and I will be back in touch once we have a workaround. 

 

Thanks, 

Dean C

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AndyCrook1
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Message 17 of 34
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Re: Sky Cinema App not working

Many thanks. 

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nmcculloch
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Message 18 of 34
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Re: Sky Cinema App not working

I am getting the exact same issue. Sky Cinema app sucks. I cant event use the Sky Cinema app on my PC . Is there any answers to this issue?

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TobyTyler77
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Message 19 of 34
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Re: Sky Cinema App not working

I have a Huawei 10.5 M5 Tablet and have the exact same problems, I've done the uninstall reinstall saga, no joy, the Sky Cinema app used to work on this Tablet but now it doesn't so it must be fixable, please sort it out this has been going on for months. 

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Message 20 of 34
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Re: Sky Cinema App not working

Hi nmcculloch and TobyTyler77, 

Sorry to hear you're both having this issue. 

Can you confirm what OS you're using and is the device up to date? 

Emma_C - Forum Team
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