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willmcb94
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Sign in is currently not possible. Please check back soon.

Hi,

I've been trying to sign in on my Virgin GO now for the past week but keep getting the same error message - 'Sign in is currently not possible. Please check back soon.'.

I am having the same problem when trying to log in using mobile also.

Can anyone advise on what to do?

Thanks

srr
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I having the same issue since last weekend. Any idea how to resolve it?

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Paul_DN
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Hi willmcb94,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues signing in your TV go app.

 

Have you tried deleting the app and reinstalling it, are you using the same log in details you use for your online account.

 

Regards

 

Paul.

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srr
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It's not in the app only but everywhere. I just tried on Chrome using incognito mode and didn't work either.

Thanks

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Zoie_P
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Hi Srr, I am sorry to hear this,

when was the last time you had access to tv go? What device was this on?

thanks,

Zoie

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srr
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I can't say for sure, it was either my iphone or laptop.

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Zoie_P
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Message 7 of 18
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Hi Willmcb94,

thanks for your post and welcome to forums 🙂
I am sorry to hear you are having issues with TVGO, is the error you're getting on a desktop as well as your mobile?

thanks

Zoie

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srr
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Yes, both same error.

 

virgin_error.png

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Zoie_P
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Hi Srr, 

I may need to refresh this for you. I will pop you over a message and get this looked into for you. 

thanks

Zoie

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willmcb94
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Hi,

 

Yes I'm having the same issue as the image posted above.

 

Not allowing me to log in on any device mobile, laptop etc.

Thanks,

Will.

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