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Screen ratio

Why do i pay virgin £10 monthly for HD package when BT sport3 is being shown in an aspect ratio of 4.3 , other channels i have checked are in widescreen , why why why?

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Message 2 of 12
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Re: Screen ratio

Same happening for me, BT Sport 3 in 4:3 Aspect, other channels are fine using Chrome browser with Virgin Plugin installed.

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Re: Screen ratio

Chrome browser and app installed, both the same , shysters i tell ya 

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Re: Screen ratio

5 DAYS LATER AND STILL NOT FIXED GRRRRRRRRRRRRRRRRRRRRRR

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Re: Screen ratio

9 days later and still not fixed , going to keep bumping this until they at least reply 

 

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Re: Screen ratio

'bumping' is frowned upon on here. it usually puts you back to the bottom of the pile to be answered.
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Re: Screen ratio

Hoped this would be fixed by now. Its simply not good enough that I sit down for the third week of Europa League football (which draws you to BT Sport) and this problem still exists on this Channel. 

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Message 8 of 12
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Re: Screen ratio

Still the same , not good enough 

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Message 9 of 12
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Re: Screen ratio

Hi all,

 

Sorry for the delayed reply and TV Go issue.

 

Has this been resolved since posting as we've not been able to replicate the fault here.

 

Please let me know if you need further assistance.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 10 of 12
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Re: Screen ratio

The problem exists on the Virgin TV Go application (that uses Chrome) for BT Sport 3 HD - the problem has existed for months now and you will find other threads reporting the same issue.  I think this is amazing that it's not been fixed yet.  What information do you need to resolve the issue? Can you share your test setup that it is working correctly with?  

My Chrome version:

dan_allery_0-1606222636940.png

BT Sport 3 is shown in the correct widescreen aspect ratio on the channel list:

dan_allery_1-1606222699440.png

 

however, when selecting the channel the content is in 4:3 and squeezed tall in windowed mode and full screen.  On full screen there are 2 black bars wither side.

 

..edit to add.. the problem appears to be resolved now.. thanks.

(either that or I've corrected it myself with an extension I've been playing with!)

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