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AlliBKey
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Says mother's maiden name incorrect

Tried to log in online and via the app doesn't recognise my password, tried to reset but saying incorrect mother's maiden name.

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Katie_WT
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Re: Says mother's maiden name incorrect

Hi there @AlliBKey

 

Welcome to our Community and thanks so much for your first post - so sorry that you're having some issues with your online account.

 

Have you registered previously and just trying to change your password or is this a brand new registration? 

 

Please note, that they are case sensitive so if you set the security questions with a capital letter etc.. you will need to use the same for when you try and reset the password. Please do pop back if you need any further help and we'll see what we can do to assist you. 

 

Cheers

 

 

Katie - Forum Team


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