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Hdav122
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Same device registered 5 times on virgin tv go app

My virgin tv go app has the exact same device registered 5 times. Can someone clear it as this seems to be an issue with the app and not my account. I’m wanting to watch a game that’s just kicked off 

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Steven_L
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Re: Same device registered 5 times on virgin tv go app

Hey @Hdav122

 

Welcome to the community and thanks for your post. I'm really sorry that it has taken so long to get back you.

 

If you have cleared your cache and cookies, the app wouldn't be able to recognise the devices and would ask you to register every time you used it after clearing your cookies. You can find more information here about this here

 

If you haven't been able to get this resolved since you posted, please let me know and we can get this looked into further for you and reset your device list.

 

Thanks

Steven_L

 

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Hdav122
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Re: Same device registered 5 times on virgin tv go app

Yes I need them reset please 

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John_GS
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Re: Same device registered 5 times on virgin tv go app

Hi @Hdav122

 

Thanks for coming back to us. I'll PM you now to assist further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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