Menu
Reply
sparks60
  • 3
  • 0
  • 0
Joining in
198 Views
Message 1 of 5
Flag for a moderator

Same device is registered five times on virgin tv go

Hi

I cannot watch live TV on my computer as "tv go" says " Maximum of devices reached".

They are all the same device " My Computer-Google Chrome" and wont allow me to register another device for 11 days.

Looking at other posts on the community board it seems i need my account devices reset by Virgin Tech Support.

Would be most grateful for some assistance.

Tags (1)
0 Kudos
Reply
Emily_G
  • 4.45K
  • 189
  • 255
Forum Team
Forum Team
144 Views
Message 2 of 5
Flag for a moderator

Re: Same device is registered five times on virgin tv go

Thanks for the post Sparks60 and welcome to our community.

 

Have you since been in touch with the team to get the devices reset? 

 

Thanks, Emily.

0 Kudos
Reply
sparks60
  • 3
  • 0
  • 0
Joining in
138 Views
Message 3 of 5
Flag for a moderator

Re: Same device is registered five times on virgin tv go

Hi Emily,

I have tried to get through to someone, but there are long waits at the moment, and don't really know what team i should be speaking too from the options given.

Thanks for replying.

Mark.

0 Kudos
Reply
Emily_G
  • 4.45K
  • 189
  • 255
Forum Team
Forum Team
136 Views
Message 4 of 5
Flag for a moderator

Re: Same device is registered five times on virgin tv go

Sorry to hear this, I'll pop you over a private message to pass security and get this done for you.

 

Thanks, Emily.

0 Kudos
Reply
sparks60
  • 3
  • 0
  • 0
Joining in
133 Views
Message 5 of 5
Flag for a moderator

Re: Same device is registered five times on virgin tv go

Thanks Emily.

0 Kudos
Reply