Virgin Media Community

[MarkH28]

Hi

STV and ITV1 are displayed on my channel list as selected and displayed on the live tv but once i log in they are not available to view.

Regards

Mark

[MarkH28]

Hi

ITV1 and STV1 is still not available on my virgin tv app. Any ideas on how to fix this

[Zoie_P]

Hi MarkH28,

Thanks for your post and for using our forums 🙂

I am sorry to hear this, have you tried uninstalling and reinstalling the app? Can you view it on a different device?

Thanks,

Zoie

[MarkH28]

hi zoe

yes tried all that. Same on my phone as on my laptop appears when signed out, disappears when sign in

[Steven_L]

Thanks for coming back to us @MarkH28.

Does this happen when you log via the website version of the app?

Is it just STV and ITV that you're having problems with?

Regards

Steven_L

[MarkH28]

Hi Steve

Yes happens on all formats Laptop App, website and on my phone via App

[Ryan_N]

We are aware of this issue and are working on a fix. In the meantime, these programmes are available on the free STV Player app.

Cheers. 

[MarkH28]

Any update on a fix for the above?

[Sasha_W]

Hi @MarkH28, 

We are very sorry we still have not received an update but we will let you know ASAP. 

Thanks 

Sasha 

[MarkH28]

Hi Sasha,

ok thanks