Virgin Media Community

[Swiss123]

Hi, could I have my virgin tv go devices reset please? Thanks in advance. 

[Paul_DN]

Hi Swiss123,

Thank you for reaching out to us in our community and welcome.

I am sorry to hear you are having issue with your TV go App, what is the reason you need this resetting, are you using it via a browser if so do you have it set to forget cookies automatically as this will cause each logon to show as a new device ?

Regards

Paul.

[Swiss123]

Thanks for your reply. Yes I do have this setting on but I think there are old unused devices on the account so I would like to reset if possible. 

Thanks in advance!

[Gareth_L]

Hello Swiss123

Thanks for your post

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_