Thank you for reaching out to us in our community and welcome.
I am sorry to hear you are having issue with your TV go App, what is the reason you need this resetting, are you using it via a browser if so do you have it set to forget cookies automatically as this will cause each logon to show as a new device ?
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great