Reset TVGO maximum devices

[trevt]

I have 4 registered devices (3 seem to be the same) and when I jump over to watch Sky Sports I log in okay with the Virgin account but then get a msg that max devices exceeded and to contact Virgin.

[Joseph_B · Accepted solution]

Hey @trevt,

Welcome back to the Community Forums and thanks for the post.

We can certainly help with your issue here, you can look at managing your devices on the app here. This will guide you on how to remove the devices you don't need and set up new ones in order to use the Sky app.

Let me know if your able to do this.

Cheers. Joe

[trevt]

Hi Joe. I followed what you said and got the Device Manager within the App. It shows 4 devices registered, one being duplicated. All had a 'Replace' showing. But on selecting any one of them a message displays saying that can't register device at the moment and can't just delete either. Can you clear all the devices I will try to add again and check sky sports is okay?

Trev

[Travis_M]

Hi @trevt 

Thanks for your response

I'll drop you a private message now to collect some more information and investigate further so I can have this sorted for you, keep an eye on your inbox for a message from myself.

Regards

[Travis_M]

Thanks for coming into a private message with me trevt - I am glad to hear the issue is now sorted

Have a great weekend

[Oldstuntmonkey1]

Hi All, wondered if someone could help me reset my devices...tried most things on the forum and been in touch via twitter but to no avail..... finally got my verification email now that I've changed my usual email address.

Please help....

[Travis_M]

Hi @Oldstuntmonkey1 

Thanks for posting on our community forum and sorry to hear about the issue with TVGo

I can certainly get this sorted for you, I will drop you a private message now to collect some more information and investigate further Keep an eye on your inbox for a message from myself.

Regards

[Travis_M]

Thanks for joining me via private message @Oldstuntmonkey1 - glad to hear we've now had this resolved.

I hope you have a great day and thank you for your time

[Oldstuntmonkey1]

Like I said Travis - you're a genius ! 

really appreciate your help with this matter..... All the best