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Reset TVGO devices.

Hi. The other day I suddenly couldn't  use my ipad to view channels.

 I have 5 devices registered - 3 of which are the same device (my iPad). I can't delete any of them.

Diagnostics as follows:

Build: 2.3.54 (21900)

Device: ?unrecognized?

OS: 14.1
OV: 3.15.14
Conviva: 3.1.9
Connection type: WiFi
MQTT broker: DISCONNECTED
MQTT CPE status: Unknown

Device IP address: (deleted)

Could someone in Virgin reset the devices please.

Thanks

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Re: Reset TVGO devices.

Good Morning Gillsfan,,

 

Thanks for your post on our Community Forums and I'm sorry to see you've been having an issue with the TV Go reset devices function

 

Can you tell me if you've been able to perform this action since your post, or if this is still on going?

 

If this is still on going, can you try opening a web browser on a laptop or PC and clearing the cache on the browser and then giving it a try for me? If this doesn't work for you, and for extra vigilance, please try and alternative browser to see if that let's you complete the request

 

If you're still struggling after these troubleshooting options have been attempted, come back to us and we'll see to take this to PM to resolve for you

 

Kindest regards,

 

David_Bn 

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