Reset Sky Sports Devices

[mckay91uk]

Good Afternoon,

I am trying to completely remove all of the devices which are linked to the Sky Sports App. i am currently unable to do so the link  http://manage-virgintvgo.virginmedia.com/skydevices does not work get an error about not being a virgin tv customer when i clearly am tried this on multiple browsers such as Firefox edge and safari to no avail.

would someone be able to manually remove all of the devices associated with my account? 

Many Thanks

[newapollo]

Hi @mckay91uk 

What happens if you try using an incognito window?

[mckay91uk]

the same. access is denied

[Adri_G]

Hello, mckay91uk.
Welcome to our community and thanks for reaching out to our forum team.

We're sorry to hear of the issues with your TV Go App access, we'd love to see how to help you.

In order to view more and assist you I will send you a PM here shortly.
Please, check the top right-hand side of our page to find a little white envelope.
Click on this and you'll see my message.

[danV1]

Hi Carley

I'm having the exact same issue. Unable to alter the sky devices. Please can you manually reset for me?

Thanks

Dan

[danV1]

Hi Adri

Please can you do the same for me. I'm unable to alter my devices for sky

[Ashleigh_C]

Hi @danV1 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you have also faced this issue with your Sky devices, I'll be happy to take a look for you via a Private Message.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.