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james-morgan11
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Resend Verification Email

Hi

When logging in to the app I get the below message but there's no email in the inbox / spam folders to click. I also can't see where in My Virgin Media to request another code?

Thanks a lot

Verification.PNG

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Forum Team (Retired) Rose_B
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Re: Resend Verification Email

Hi james-morgan11,

Thanks for posting on the community.

I can see that you've spoken with the team and this issue has been escalated.

If you have any further queries please let us know.

Kind regards

Rose
Forum Team


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Mattcoff77
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Re: Resend Verification Email

Hi,

 

I am getting the same verification issue when I try to login to the connect app and the virgin tv go app. I have contacted the call centre who couldn't help me but said they would escalate it to IT. I still haven't heard anything is there anything I can do? As I want to watch the football with my app

 

Regards

 

Matt

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Forum Team
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Message 4 of 6
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Re: Resend Verification Email

Sorry to see this is still causing you mither Mattcoff77

Just a quick question 

Have you been able to set up your Virgin media account and log in okay?

Gareth_L

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Mattcoff77
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Message 5 of 6
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Re: Resend Verification Email

Yes a can log in to my virgin media account online, but have trouble with 2 apps:

connect 

Virgin tv go

Both give me the same error when I try to log in:

 

We’re sorry, but you’ll need to finish off the verification process before you can sign in to the app.    You should have an email in your inbox, with steps to follow.If not, sign in to My Virgin Media and you’ll be able to request another.

 

I haven't had an email and I cannot find the place in My Virgin Media to request another email. I spoke to the call centre over a week ago, who said it would need to go to IT, I haven't heard anything since.

 

Thanks

 

Matt

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Forum Team
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Message 6 of 6
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Re: Resend Verification Email

Thanks Mattcoff77

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

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