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CramB
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Replacing devices on TV Go app

I am at a loss as to how to replace a device, what on earth do I put in this box?E1BF2AC6-DBDD-44B2-AB5A-42FA863F4597.png

 then I get this message 

13323CEA-39E1-4CB7-8AD4-1894F1F330C6.png

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Ernie_C
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Re: Replacing devices on TV Go app

The box is where you put the name of the device which is replacing the one you have chosen to have replaced.

It’s the device you are currently running the app on, I would think.

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CramB
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Re: Replacing devices on TV Go app

Thanks Ernie.

Can I delete them or do the just sit there till replaced?

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Ernie_C
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Re: Replacing devices on TV Go app

They’ll just stay there until replaced.

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CramB
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Re: Replacing devices on TV Go app

Thanks again.

Daveg771
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Re: Replacing devices on TV Go app as stopping me watching on sky app

My old phone is listed twice and its stopping me logging onto sky sports app 

Why can't you just delete the unnecessary and unused devices? 

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BenMcr
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Re: Replacing devices on TV Go app as stopping me watching on sky app

For Sky Sports devices you can go here using a private browsing session to remove old devices

http://manage-virgintvgo.virginmedia.com/skydevices

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I work for Virgin Media - but all opinions posted here are my own
Steven_L
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Re: Replacing devices on TV Go app as stopping me watching on sky app

Hey @Daveg771,

Welcome back to the community and thanks for taking the time to post here on the forums.
Have you been able to get this done using the method that @BenMcr advised?

If not, please let me know and we can get this looked into further for you.

Regards,

Steven_L

Daveg771
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Re: Replacing devices on TV Go app as stopping me watching on sky app

Yes thanks 

 

All sorted 

 

Cheers 

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Natalie_L
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Re: Replacing devices on TV Go app as stopping me watching on sky app

That's great Daveg771, thank you for letting us know.

 

Please get in touch if we can assist in the future. 

 

Thanks 

 

 

Nat
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