Virgin Media Community

[CramB]

I am at a loss as to how to replace a device, what on earth do I put in this box?

 then I get this message 

 

[Ernie_C · Accepted solution]

The box is where you put the name of the device which is replacing the one you have chosen to have replaced.

It’s the device you are currently running the app on, I would think.

[CramB]

Thanks Ernie.

Can I delete them or do the just sit there till replaced?

[Ernie_C · Accepted solution]

They’ll just stay there until replaced.

[CramB]

Thanks again.

[Anonymous]

My old phone is listed twice and its stopping me logging onto sky sports app 

Why can't you just delete the unnecessary and unused devices? 

[BenMcr]

For Sky Sports devices you can go here using a private browsing session to remove old devices

http://manage-virgintvgo.virginmedia.com/skydevices

[Steven_L]

Hey @Anonymous,

Welcome back to the community and thanks for taking the time to post here on the forums.
Have you been able to get this done using the method that @BenMcr advised?

If not, please let me know and we can get this looked into further for you.

Regards,

Steven_L

[Anonymous]

Yes thanks 

All sorted 

Cheers 

[Natalie_L]

That's great Daveg771, thank you for letting us know.

Please get in touch if we can assist in the future. 

Thanks