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Replace a device in virgin go app

Joining in

Hi, I keep getting an error when trying to replace a device on the virgin tv go app. Can anybody help? 


Very Insightful Person
Very Insightful Person

Hi @Aliconcepcion 

What error message are you seeing?

You should be able to sign in on a new device and be asked which device you want to replace.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Hi Aliconcepcion,

Thank you for your post and welcome to the community. 

We're sorry to hear about the issue you're having registered a new device. 

If you can answer the questions from newapollo it would help us to advise further on this matter.