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margaretbull
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Removing devices from sky

Hi,

 

Having been trying for a few days to remove an old device from sky go however your links no longer work and chat have been unable to help. I have tried on 3 devices and have had no luck, are you able to remove the Huawei device on my account?

 

margaretbull_0-1629296340016.png

Thanks

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newapollo
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Re: Removing devices from sky

Hi margaretbull,

I have that problem using the Chrome browser.

It works for me if I use Firefox or Edge.

Dave

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margaretbull
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Re: Removing devices from sky

Thanks for the advice I am using Microsoft edge but still receiving the error

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Steven_L
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Re: Removing devices from sky

Hey @margaretbull,

 

Thanks for taking the time to post and welcome to the community.

 

I'm sorry that you're having issues clearing the devices associated with the TV go app, I would be happy to get this looked into further but we would need to pass account security to be able to do this.

 

I will send over a private message in a moment, please respond with the requested details and we can get started.

 

Regards,

Steven_L

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