Virgin Media Community

[Hoffa007]

Hello,

I managed to remove a device by replacing it with a new device but when using the new device it still tells me to many devices can you remove even though the said device is registered. 

Can I just have all my devices removed if possible to start again or a fix for my situation? 

Thankyou 

[Ashleigh_C]

Hi there @Hoffa007

Thank you so much for your post and I am so sorry to hear that you have had this issue! 

I'd be more than happy to take a look into this for you, I'll send you over a PM now so we can do so. 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

Thank you.