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Smurf1977
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Remove devices from Virgin TV Go

Hi. I have 2 devices registered to my Virgin TV Go and I need to remove them both, however, I've logged into the web browser and app and there is no option to delete them. They are both people who have moved out of my house now so need them deleted. Can you help me with how to do that please?

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Robert_P
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Re: Remove devices from Virgin TV Go

Hello Smurf1977

 

Sorry to hear of the Virgin TV Go device registration issues you've been experiencing but thank you for taking the time to raise this via the forum and welcome to the community!

 

We've recently made some changes in regards to the devices and registration that should have fixed the issue you've been experiencing. We've reset your devices allowance and we would appreciate it if you could monitor this going forward and let us know here if you experience any further issues.

 

Thanks

 

Rob

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