Remove/deregister devices on TV GO app

[Sharpeyes]

Hi. 

I have just registered my new phone on the app and it now shows that I have all 5 devices registered. One of these is an old work ipad which has been returned to work and the other is a previous ipad which we no longer have.

When I try to 'replace' as there isn't a remove option it says 'can't sign in to this device at present, try again later' I can't sign in on either of these ipads as I don't have them anymore. How can these devices be deleted so that I can free up room for my daughter to register her device please? 

[Gooner11]

Thanks for that imfo Ben, I’m not able to replace any devices either because I just get message saying we can’t register device at moment. Surely reading previous comments on this thread the app can be reset to remove devices not required.

[arrgee1991]

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@BenMcr wrote:
That's by design - there is no way to explicitly delete devices from TV Go.

Old devices won't work unless they have the TV Go app on them and the app has been signed into using the primary My Virgin Media account.

If / when you get a new device, you'll be able to choose which of the old unused devices you want to remove at the same time as registering the new device. That will happen for any of the other old unused devices as you get new devices.

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Poor design then.

Virgin Media stopped the windows 10 app which did allow explicit delete.  Of course now it doesn’t work, and I had 2 redundant devices to replace which was  not possible until I got a device reset. 

It is impossible to know which device you are replacing when all five are called Google Chrome.  

[Gooner11]

I’m not able to replace or remove any of my 5 devices that are registered. I know which devices are registered.surely there as to be a way to remove the ones not needed. 

[BenMcr]

If you're not using a new device, then replace won't work from any existing registered device - as you can't replace a device with itself.

If you are using a new device then replace should work.

[josielewis]

I'm having the same issue how do I resolve?

[josielewis]

I'm having the same issue, I've got a new device and i'm trying to register but it just keeps adding the device but then doesn't allow me to watch anything via the app of via the website how do I fix this

[Kev_B]

Hi @josielewis 

Apologies for the issues you've had with TV Go, we're currently looking into the cause of the issue in more detail. I can Lisa's reset your devices, so hopefully that works.

Would you mind just confirming the device name, version of Android, and the app version please?

[josielewis]

Hi Kev

The device I'm trying to use is a Macbook Pro named josie's macbook pro running BigSur version 11.1 app version how do  I find this?

Thanks

Josie

[Kev_B]

Sorry @josielewis - I took from your post that you were using a mobile device.

If it's a laptop, could you just confirm which browser you're using please, and the version number? You should be able to find that by clicking the browsers name in Finder and then the About option at the top of the dropdown.

[josielewis]

@kev_B

I'm using Chrome version 87.0.4280.141 (Official Build) (x86_64)