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Remove/deregister devices on TV GO app

Hi. 

I have just registered my new phone on the app and it now shows that I have all 5 devices registered. One of these is an old work ipad which has been returned to work and the other is a previous ipad which we no longer have.

When I try to 'replace' as there isn't a remove option it says 'can't sign in to this device at present, try again later' I can't sign in on either of these ipads as I don't have them anymore. How can these devices be deleted so that I can free up room for my daughter to register her device please? 

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Re: Remove/deregister devices on TV GO app

A warm welcome to our Community Forum Sharpeyes 🙂

 

I've taken a look at your details and can see you've spoken to an agent about this but I'm unsure whether they have reset your devices when you called. I've reset them for you now, please check and let us know if there are any problems with it.

 

Thanks,

 

Lisa

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Re: Remove/deregister devices on TV GO app

Thank you Lisa that's great. 

It was just a concern that there appeared no way to delete or remove devices that I no longer have and this was stopping me adding devices ces for my children. Thanks again though, I can now start from scratch once more 😊

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Re: Remove/deregister devices on TV GO app

If you have all slots filled and have an available change, when you sign into the app on your new device and try to watch anything you should get a prompt to replace an existing device with the new one.

That's the reason there isn't an explicit delete option.
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I work for Virgin Media - but all opinions posted here are my own
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Re: Remove/deregister devices on TV GO app

Ahh OK. Thanks for the clarification 👍🏻

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Re: Remove/deregister devices on TV GO app

Let us know if you have anymore problems 🙂

 

Thanks,

 

Lisa

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