Virgin Media Community

[Paulpalegan67]

When i went into virgin on the go app yesterday on my android phone to watch snooker on itv 4, it said you have to register this device. I now have the same device registered twice which now takes up 2 of my allocated 5.Tried to remove it and it keeps saying unabe to register at this moment, please try again in a few minutes. Always fails. 

[Zoie_P]

Hi PVaulpalegan67,

Thank you for your post and I am sorry to hear you are having issues with our TV go app, have you tried uninstalling and installing it again? Does it work on other devices? 

Thanks

Zoie

[Paulpalegan67]

Yep, uninstalled and installed and it's just the same. Works on other devices. My phone is still registered twice 🤔

[Zoie_P]

I am sorry about this,  What model is your phone and what software is on it?

Thanks,

Zoie

[Paulpalegan67]

Sony Xperia XZ3, Android 10