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PaulThisy
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Registered devices

Hi,ive been trying to replace a device for the last five days on my TV Go app but i keep getting a cannot register your device at the minute message.Thanks.

 

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David_Bn
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Re: Registered devices

Thanks for your post on our Community Forums and a very warm welcome to you!

Sorry to hear you've not been able to replace a particular device, can you please try clearing the cache on the browser you use and then try logging into the TV Go account via a web browser to see if you can remove the troublesome device?

If you can do this, then simply try viewing content on the device you wish to add to your TV Go account to complete this process.

Let us know how you get along

Kindest regards,

David_Bn

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PaulThisy
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Re: Registered devices

Hi David,i did as instructed and it worked,thanks for your advice 👍

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Lee_R
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Re: Registered devices

That's better news @PaulThisy.

Thanks for confirming your issue has been resolved.  Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards


Lee_R

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