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emburrell91
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Registered device not recognised

I have any phone and laptop as registered devices. Of the 5 the laptop is listed 4 times. But when I try to watch online it says it is not registered and have to wait a week 

 

Can this issue be resolved please 

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Beth_G
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Re: Registered device not recognised

Hi emburrell91,

 

Welcome to the Community Forum and thanks for your post.

 

I'm sorry to hear you've been having some trouble with your registered devices on TV GO. We are aware that some customers are having issues when registering a device such as a PC/laptop and using the browser version of TV GO and this takes up multiple device slots. We have created a thread for this specific issue here which includes a work around for this issue.

 

We can also reset your registered devices if you'd like to start from a clean slate. We can do that for you from here so just give me a shout if you'd like me to reset them on our account.

 

Hope this helps.

 

Beth

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