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ketch01
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Registered Devices

This is driving me mad. 
The virgin 2 go device management tool is hopeless and, yes, I understand that using a different browser is seen as a different device. However,

I have rebooted my pc at which point it does not recognise any of the browsers I am using be it Firefox, Chrome, Edge, Opera or Waterfox as devices so it asks me to replace device, which I do. Virgin2go doesn't recognise this change but tells I now have 5 devices (all Chrome) none of which can be changed for another 13 days.

How can I remove all 5 devices (i.e. Start afresh)  and then ensure that every time I reboot my PC the devices (browsers) I have registered remain recognised

 

gceverett
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Re: Registered Devices

Hi

I am having the same issue. All of my slots are filled and my laptop which was working yesterday is not working today! Need to wait until the 1st september to change a device. Very frustrating!

Have you had any feedback from virginmedia?

 

 

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ketch01
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Re: Registered Devices

No, not heard a thing. The problem is that even if i wait until 1st Sept there is no guarantee that the replace feature will actually work properly and if it does that the registered devices will stay sticky after a reboot - Edge, which is really Google chrome by another name, doesn't stay as a known and rscognised registered device between sessions.

 

Hopefully VM or an SME in the community will have the answers

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Graham_A
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Re: Registered Devices

The main advice is to protect the VM TV Go cookies to ensure they do not get deleted when you close the browser session.

That said, there have been a number of recent posts that suggest there may be a bigger issue when using the Google Chrome/Microsoft Edge browser. These are essentially the same browser under different names.

I haven't yet seen any acknowledgement from VM staff on this, but there are reports that the issue isn't occuring with Firefox browser.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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ketch01
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Re: Registered Devices

Thanks the VM TV Go cookies are indeed protected across all browsers and I get the same issue with Firefox

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stevebolt
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Re: Registered Devices

same issue for me. i dont delete any cookies as far as i know. this is ongoing for mefor a few years. Realllllllyyy frustrating. I go on here fairly regularly to ask someone to clear my devices then a few months later back to sqare 1

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