Registered Devices exceeded

[griff365]

Device Registration is not working correctly.

I have been locked out from watch TV on TV Go app on all my devices, because registered devices has been exceeded.

It is not recognising any of the existing registrations as valid on any device.

I tried to replace a registered device, and having done so, it refused to recognise the nbewly registered device as valid. After using up the two available registration slots it has locked me out until 1st October 23.

Please reset the registered devices on my account, and please explain why TV Go device registration isn't working properly.

[griff365]

Please note - i can't reset cookies because I am using the TV Go Windows App.

The TV Go App on Windows doesn't have an option to reset cookies, even though it is only really a browser window pretending to be an App.

[John_GS]

Hi @griff365 

Thanks for posting and welcome to the community.

I am not sure of any issues with the app itself on Windows but I'll send you a PM to reset the devices.

Best wishes.