Hi. The same thing has happened to me. TV Go is fine on my mobile but it says I have reached maximum devices when I try to use my browsers (on desktop computer). It says I am using three devices on Goggle and one on firefox, .(Plus my mobile) It will not let me in to TV Go on either browser but says I can replace in several days time. This has happened before and I replace when time is up. But then it happens again. I note you say using a different tab can effect this. I have also downloaded new versions of both browsers. Also from time to time I clear cookies. Can you please advise. Many thanks, Sammy.
I'm sorry for our delay in responding to you and for the trouble you've been facing with your device count on TV GO, this is a known issue.
Cookies help TV Go to identify which devices are already registered and which devices are new, and so clearing your cache and cookies and running antivirus software can cause TVGO to recognise your web browser as a new device.
If you would like us to reset your devices, just give me a shout and I will gladly get that sorted for you.
Many thanks Beth. "Chris" has reset my devices, so here's hoping things will improve. It is a browser problem. I first reported it on this forum back in 2016. The TVGo programme seems very sensitive to any changes. From time to time I update my browser ( as recommended for security reasons), also run antivirus software (again recommended), close tabs, occasionally clear cache, and these seem to make TVGo think I an using a new device. It is something I have had to live with, but it is frustrating that sometimes I have to go two weeks without TV until I can change device. Is it not possible that the TVGo programme can be modified to solve this problem with browsers?
Thanks for using the forums to get this issue looked into, I am sorry if this is causing you some inconvenience and frustration. I'm also sorry for the delay in getting back to you, but I have some good information. We were aware of this issue on the TV GO App, our IT team have looked into the problem and have since resolved it. Could you please try reinstalling the app and try again please?