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Waterloo15
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Registered Device not recognised

Registered Device not recognised- 2 Jan 2021
 

I've logged into Virgin media from my laptop. My laptop says it registered 4 times and cannot be amended until 1 Feb 2021. My phone is also registered. When I log in though via laptop it states that its not recognised but I cannot amend. I can see my phone when I click on devices and my phone works.  

I tried this in December also via laptop and it said that my devices usage was full (5 devices all the same laptop and I could not change to 1 Jan 2021). It seems whenever I try to use my laptop it takes up a space but is then not recognised. 

Phone works. 

Look at the Help Virgin supplies online and no help at all. 

Why is it not seeing my phone even tho I've used the app with it before?

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Gareth_L
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Re: Registered Device not recognised

Hello Waterloo15

Sorry to hear this has happened 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

 

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