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Louds
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Registered Device not recognised

I've logged into the app and it's asking me to.register my already registered device. I can see my phone when I click on devices. 

Why do I need to register again? If I do, I can't then register my laptop which I want to do tomorrow. 

Why is it not seeing my phone even tho I've used the app with it before?

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Louise_F
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Re: Registered Device not recognised

Hi Louds,

I'm really sorry to hear you're having an issue with your registered devices.

I cant explain why this has happened for you i'm afraid, If you are still having difficulty or reached your device limit we can always reset that from here for you so you can register both devices again.

Let me know if you need me to do this for you.

Take care,

Louise


Forum Team

New around here? Find out more about the Community by checking our "Getting started guide"

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Louds
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Re: Registered Device not recognised

Hi. Can you reset them both please. They are both named by the system and exactly the same so itll be obvious. 

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Gareth_L
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Re: Registered Device not recognised

Hello Louds

The devices have now been reset for you. 

Can you please try when you get a chance 

Let us know how you get on 

Regards 

Gareth_L Forum Team 

 

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Thomasg26
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Re: Registered Device not recognised

I've just had the same issue. I can't watch Virgin TV go as "I've registered two other devices". This is plainly not true. A look at my devices shows two entries for the same phone I'm now trying to watch on. There is clearly a bug here.

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Gareth_L
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Re: Registered Device not recognised

Hello Thomasg26

Sorry to hear you are having issues too with the TV go app. 

Would you be able to try again now please

Gareth_L Forums Team 

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Thomasg26
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Re: Registered Device not recognised

I'm still seeing the message "can't register a new device until 1/7."

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Gareth_L
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Re: Registered Device not recognised

Thanks for replying Thomasg26

Sorry you are still having the same issue 

If you go here  

Log in 

Choose settings 

Device management and cancel if any devices are listed 

Regards 

Gareth_L Forums Team 

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Thomasg26
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Re: Registered Device not recognised

Thanks but that didn't help. I still have the same issue that I can't remove the "two" devices that I have allegedly already used, until 1/7. These both show as Sony G3121 and relate to the only device that's ever been used for Virgin Go on my account. So it seems that Virgin Go thinks I'm trying to login on a 3rd device, coincidentally also called Sony G3121.

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Gareth_L
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Re: Registered Device not recognised

Thanks for explaining Thomas

 

I will look into this further and get back to you 

Gareth 

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