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Kkl2705
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Recordings and ipad

When I try watching a recording on my iPad I get the message, “only available at home”. Both the tv box ( latest version with voice control) and iPad are connected to Virgin wifi. Same happened when box was on Ethernet. 

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Tom_F
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Re: Recordings and ipad

Hi Kkl2705, thanks for your post - sorry for the delayed reply.

 

I'm also sorry to hear you've encountered this problem when trying to stream a recording to your iPad.

 

Are both the iPad and app up to date with the latest versions of software? Please try deleting/re-adding the app if this is still ongoing - and let us know if this is impacting other devices too if possible?

Tom 

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Kkl2705
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Re: Recordings and ipad

I deleted the app and reinstalled it, I’ve rebooted the hub on the Virgin connect app and still get this when I try to play a recording, iphone or iPad both show the same...

Kkl2705_0-1604390256328.png

 

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Lisa_CC
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Re: Recordings and ipad

Hi Kkl2705,

 

Can I ask whether this error pops up on all recordings or just some? Do you get it when you're watching live content? I ask because some content, depending on the licencing we have with the broadcasters, there may be restrictions on the the platform. 

 

Thanks,

 

Lisa

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Kkl2705
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Re: Recordings and ipad

It works on other recordings so I guess it’sa license issue. Thanks for your help. 

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Kkl2705
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Re: Recordings and ipad

I wonder though if I’m watching on the home wifi though why that should be an issue?

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BenMcr
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Re: Recordings and ipad

Check in Settings > Privacy > Local Network and make sure the app has the permission enabled

If it doesn't then the app thinks it's not on your home network.
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I work for Virgin Media - but all opinions posted here are my own
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