Virgin Media Community

[Cebranjo]

Hi, trying to register a new device in TV Go, but all 5 show as used. If I try to delete one it just says it can’t do it now, try again in a few minutes.

Can VM reset the devices?

Thanks

[Lee_R]

Hi @Cebranjo thanks for posting and welcome to our community.

Sorry to hear you're currently unable to register a new device on TV Go.  I would like to help resolve your issue.  I am going to send you a private message.

Regards

Lee_R

[Lee_R]

Hi @Cebranjo

Just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards

Lee_R

[Cebranjo]

Hi,

I can see that the no. of users showing in TV Go app has been reset & now shows only 1 user, but trying to watch Sky Sports on mobile I get a message “Device Limit Reached”.  Advice on sky.com is to manage devices on VM, but as mentioned, VM shows only 1 device registered.  How can I get the registered devices to reflect in sky sports access?

Thanks

[Zach_R]

Hi @Cebranjo,

Is the device that you're trying to watch the content on the device that's registered on TV Go currently?

Thanks,
 

[Cebranjo]

Hi,

Thanks for getting back to me. I found a link explaining how to update devices for sky via the tv go web application & that solved the issue.

Thanks

[Serena_C]

Hi @Cebranjo

Welcome to our Community Help Forum 🙂

Thank you for letting us know tha your issue has now been solved, I'm glad to hear you are able to register your devices again now.

If you have any further issues please do get back in touch with us.

Kind regards,

Serena