on 05-06-2023 11:20
I have the same EXTREMELY FRUSTRATING issue. When will Virgin Media resolve this? My contract is nearing its end and I will be going to Sky if this is not resolved
on 10-06-2023 17:57
My bad @Davo7 missed that one.
How is the TV box connected, wired/wireless?
Can you also click the top right hand-side, there's an option to ensure you're connected to the right box.
Keep me posted.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 10-06-2023 18:25
Wireless. Only have 1 box, the terrible 360 box. Another screenshot here
on 12-06-2023 08:15
Thank you for that information. To confirm, is your WiFi split into 2 connections or 1?
^Martin
on 12-06-2023 22:26
Not sure what you mean………as far as I know just the one
on 14-06-2023 08:05
I will send you over a private message so I can take a look into this for you.
Cheers,
Ryan.
on 14-07-2023 11:49
Surprise surprise, still no resolution. Counting down the days until my contract ends!!!!
on 14-07-2023 12:03
Hi @Davo7 thanks for your post here, sorry that this is still ongoing at the moment.
We can see you have reached out to our colleague, so please await their response in due course.
Many thanks
