Virgin Media Community

[Stroaky]

I also have this problem. I pay for the top package but I find it very annoying that I have to go through this procedure every time.

please Virgin sort this out

[Stroaky]

virgin should sort this out, perhaps I should go back to Sky

[Hayley_S]

Hello @Stroaky,

Welcome, thanks for posting.

I am sorry to see that you have an issue with the Virgin TV go app.

Can you please expand on any error messages you are getting?

Many thanks,

[Stroaky]

Every time that I want to watch Virgin tv go I have to go through the process of uninstalling the app, going to an App Store, reinstalling the app and signing in which I never had with the Sky app !

[Carley_S]

Thank you for the details @Stroaky. 

Does this happen a multiple devices? If you are able to see if you can access the TVGO app on another device to see if this has the same issue. If so, can you confirm what devices make and model you are using?

[Stroaky]

Please read what I have already posted. I have everything up to date and I only have this problem, as do others, on my IPad

[Gareth_L]

Thanks Stroaky

It's a bit of a tricky situation as its working okay 

We cab only pin it down to the device being at fault

I know this not the answer we would like to give, But if it works after reinstalling  then something is stopping it on the device 

Gareth_L