Unable to access recordings

[jackymullen]

I am having issues regarding watching recordings, have restarted the box, deleted the app from my iPad, disconnected and reconnected from the network and nothing works. In diagnostics it says CPE IP unknown.

[Kath_F]

Hi jackymullen, 

Thanks for taking the time to post about your issues in the Community. ⭐

I'm sorry to hear you're having some issues with watching your recordings. This can sometimes happen for a few different reasons. 

The first thing to check is that your 360 box is in Fast start or Active mode instead of Eco mode. If this is already the case, make sure the app you're using and the OS of your device is fully up to date. 

Once you've done these checks, as the CPE IP is showing as unknown, try clicking the icon next to the search bar in the top right corner and disconnect from your 360 box and reconnect. This is a workaround that our VIP user Ernie has let us know of and it should refresh things and allow an IP to be registered. Hopefully you will then be able to watch the recordings without any issues. 

Please pop back and let us know how things go. 

Thanks,