on 22-05-2022 20:32
on 24-05-2022 10:43
It means you are suffering from the CPE IP Uknown bug.
It can be caused by having a VPN active, as checked above.
It can be intermittent or solid.
In my case, I can resolve it simply by stopping the app and restarting it.
Some require to delete and re-install the app to fix.
Some never seem to get to the bottom of it.
It doesn’t bother me as I only use the app to manage my TV 360.
I have raised this many times with Virgin Media but they seem to be no further forward in understanding why the app and TV 360 fail to correctly communicate.
I raise this again. Please move this forward. It is VERY frustrating for those who suffer this problem.
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on 23-05-2022 17:20
What issue are you having?
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on 23-05-2022 17:22
The mobile app won't let me stream from my 360 box because I have to be on the same network but I am. Box is wired ethernet through a powerline and phone is wifi
on 23-05-2022 19:17
Are you using a VPN?
on 23-05-2022 19:46
I have a vpn on my phone but it's not active when I'm using the app
on 23-05-2022 19:58
Go into the Diagnostics page of the settings on the TV Go app and check that the CPE IP field has a valid IP address on your home network and doesn’t have a value of ‘Unknown’.
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on 24-05-2022 09:22
It does say unknown. What does that mean?
on 24-05-2022 10:43
It means you are suffering from the CPE IP Uknown bug.
It can be caused by having a VPN active, as checked above.
It can be intermittent or solid.
In my case, I can resolve it simply by stopping the app and restarting it.
Some require to delete and re-install the app to fix.
Some never seem to get to the bottom of it.
It doesn’t bother me as I only use the app to manage my TV 360.
I have raised this many times with Virgin Media but they seem to be no further forward in understanding why the app and TV 360 fail to correctly communicate.
I raise this again. Please move this forward. It is VERY frustrating for those who suffer this problem.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 24-05-2022 19:10
Generally this works for me now - although I do have to check I don't have a VPN running. Also it would appear I don't need the 360 in Fast Start mode either.
on 24-05-2022 19:39
For what it's worth, I've tried reinstalling and the problem is still there. No vpn running