It means you are suffering from the CPE IP Uknown bug.
It can be caused by having a VPN active, as checked above.
It can be intermittent or solid.
In my case, I can resolve it simply by stopping the app and restarting it.
Some require to delete and re-install the app to fix.
Some never seem to get to the bottom of it.
It doesn’t bother me as I only use the app to manage my TV 360.
I have raised this many times with Virgin Media but they seem to be no further forward in understanding why the app and TV 360 fail to correctly communicate.
@ModTeam
I raise this again. Please move this forward. It is VERY frustrating for those who suffer this problem.
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