Virgin Media Community

[realworld666]

I'm having this issue too. Its there a fix? 

[japitts]

What issue are you having?

[realworld666]

The mobile app won't let me stream from my 360 box because I have to be on the same network but I am. Box is wired ethernet through a powerline and phone is wifi

[newapollo]

Are you using a VPN?

[realworld666]

I have a vpn on my phone but it's not active when I'm using the app

[Ernie_C]

Go into the Diagnostics page of the settings on the TV Go app and check that the CPE IP field has a valid IP address on your home network and doesn’t have a value of ‘Unknown’.

[realworld666]

It does say unknown. What does that mean? 

[Ernie_C · Accepted solution]

It means you are suffering from the CPE IP Uknown bug.

It can be caused by having a VPN active, as checked above.

It can be intermittent or solid.

In my case, I can resolve it simply by stopping the app and restarting it.

Some require to delete and re-install the app to fix.

Some never seem to get to the bottom of it.

It doesn’t bother me as I only use the app to manage my TV 360.

I have raised this many times with Virgin Media but they seem to be no further forward in understanding why the app and TV 360 fail to correctly communicate.

@ModTeam 

I raise this again. Please move this forward. It is VERY frustrating for those who suffer this problem.

[Robg21]

Generally this works for me now - although I do have to check I don't have a VPN running. Also it would appear I don't need the 360 in Fast Start mode either.

[realworld666]

For what it's worth, I've tried reinstalling and the problem is still there. No vpn running