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realworld666
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Message 1 of 17
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Re: TVGO 360 - not on Home Network

I'm having this issue too. Its there a fix? 

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japitts
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Message 2 of 17
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Re: TVGO 360 - not on Home Network

What issue are you having?

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realworld666
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Message 3 of 17
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Re: TVGO 360 - not on Home Network

The mobile app won't let me stream from my 360 box because I have to be on the same network but I am. Box is wired ethernet through a powerline and phone is wifi

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newapollo
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Message 4 of 17
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Re: TVGO 360 - not on Home Network

Are you using a VPN?

Dave

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realworld666
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Message 5 of 17
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Re: TVGO 360 - not on Home Network

I have a vpn on my phone but it's not active when I'm using the app

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Ernie_C
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Message 6 of 17
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Re: TVGO 360 - not on Home Network

Go into the Diagnostics page of the settings on the TV Go app and check that the CPE IP field has a valid IP address on your home network and doesn’t have a value of ‘Unknown’.

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realworld666
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Message 7 of 17
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Re: TVGO 360 - not on Home Network

It does say unknown. What does that mean? 

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Ernie_C
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Message 8 of 17
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Re: TVGO 360 - not on Home Network

It means you are suffering from the CPE IP Uknown bug.

It can be caused by having a VPN active, as checked above.

It can be intermittent or solid.

In my case, I can resolve it simply by stopping the app and restarting it.

Some require to delete and re-install the app to fix.

Some never seem to get to the bottom of it.

It doesn’t bother me as I only use the app to manage my TV 360.

I have raised this many times with Virgin Media but they seem to be no further forward in understanding why the app and TV 360 fail to correctly communicate.

@ModTeam 

I raise this again. Please move this forward. It is VERY frustrating for those who suffer this problem.

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Robg21
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Message 9 of 17
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Re: TVGO 360 - not on Home Network

Generally this works for me now - although I do have to check I don't have a VPN running. Also it would appear I don't need the 360 in Fast Start mode either.

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realworld666
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Message 10 of 17
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Re: TVGO 360 - not on Home Network

For what it's worth, I've tried reinstalling and the problem is still there. No vpn running 

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