Hi Mamabear,
Thank you for your post and welcome to forums 🙂
I am sorry you are having issues with your TV GO, can you please give us some more details and we can do our best to assist?
What device are you using it on? Is this the same on different devices?
Have you tried uninstalling and reinstalling the app?
When was the last time you were able to watch the service?
Do you have a screenshot of your error? (Without any personal info)
Zoie