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Re: Sky sports app not working

NeilC4
Tuning in

on ‎20-12-2021 20:22

I have exactly the same problem as Bluenose62

Previously watched the app no problem.

I noticed it over the last 2 or 3 days. I do have a VPN but always have it switched off when using the app.

I can watch virgin tv app no problem.

 

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4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

on ‎20-12-2021 22:44

I've moved your post to a new thread.

For clarity, can you explain specifically the problems you're having with the Sky app?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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NeilC4
Tuning in
In response to japitts

on ‎21-12-2021 07:45

I am unable to view any Live TV on the Sky Sports app while logged in with my Virgin details. I notice this tarted 3 or 4 days ago the message shown is

Video Unavailable 

A problem was encountered please try again later

Retry

I notice this may be a common issue

 

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NeilC4
Tuning in
In response to NeilC4

on ‎21-12-2021 13:11

Something must have changed on Norton

Previously I always just turned my VPN off to view the Sky sports app

Today I have also turned off Web Protection which I have never done before and can now watch Live TV on the Sky Sports app.

Sorted!

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Martin_N
Forum Team
Forum Team
In response to NeilC4

on ‎22-12-2021 13:27

Hi NeilC4,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you had with this. 

From what you have advised it does sound as though they have updated which now blocks the app. 

I'm glad to hear you have found a work around for it. 

^Martin

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