on 05-09-2021 12:39
on 05-09-2021 12:30
Hi I’m getting this problem also and I’m on 360 can someone unregister my devices
on 06-09-2021 09:50
on 07-09-2021 09:58
Hi @Jimmyswanston22 thanks posting and welcome to our community.
Sorry to hear you're unable to access your recordings via your iPad or iPhone. Can you please confirm if you're having the issue on Apple devices only?
Regards
Lee_R
on 07-09-2021 12:52
Hi yes only on iPad and iPhone watch live tv through the app but not the recordings due to that message and it’s on the same network as my home one
on 08-09-2021 10:27
on 09-09-2021 11:08
Hey @Jimmyswanston22,
Thanks for getting back to us, sorry to hear you're still having issues. Please can you confirm the following:
How are your boxes connected to the internet, wired/wireless?
Is this happening on every show or certain ones?
Thanks,
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on 09-09-2021 12:50
Hi it’s wired to router and every show I try to watch on record it says same message Virgin said to me it’s not possible to watch via the app as programmes are stored on box hard drive and can only watch via the tv I said no can’t be as why would there be a watch and watch on tv feature
09-09-2021 14:42 - edited 09-09-2021 14:43
Hi there,
Please can customers experiencing this issue check that Local Network is enabled for Virgin TV Go in their iOS device's settings? You can do this in the Settings app under Privacy > Local Network and setting the Virgin TV Go toggle to on.
If that doesn't work, please let us know about your home network set up. Are you connected directly to your Virgin Media hub, or by other means such as a mesh network?
Thanks,
Michael_JK
Community Moderator
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on 19-09-2021 13:26
All seems to be working now on my devices seems to sorted it