Virgin Media Community

[kevcharben]

I have lost sound on CBS and it keep asking me to register the device.

This is using Firefox.

However I have just tried Edge and although it took its time to load it seems to be fine.

I hope this helps

[Robert_P]

Thanks for the update kevcharben, from what you have advised it would appear to be a browser issue. You mentioned it works with Edge, has it previously worked with Firefox?

Rob

[kevcharben]

Yes I have used it every day for the last week, I always use firefox with no problems until this morning.

[Lee_R]

Hi @kevcharben

Thanks for getting back to us.  Can I ask if you've tried to deleting your browsing history and cache on Firefox?

Regards

Lee_R