I've tested this by running the app on my laptop and monitor and this is also the same result. Using another laptop to HD TV, also wired, is also not HD quality streaming. Viewing on a tablet device (wifi) is clearer, but the resolution is much smaller, so this is expected. I have tried this on a number of HD channels (ITV hd, EurosportHD, BTSportHD, 4HD, etc) with the same result.
Checked the Internet speed from my laptops (wired through Homeplugs) and it is much faster than what is required to stream HD.
When I use another streaming service such as Disney+, Netflix or iplayer (BBC1\ 2 HD) the stream is in HD on the same devices.
Is there a setting that I'm not switching on for Virgin TV Go? I don't think it is the channels or my internet speed at fault.
Yes, just checked and the picture looks closer to HD on the laptop. Does the app not support external monitors?
You have already been told above. VM does not support streaming to a TV or other large screen device. This is not what TV GO is intended for, as it would allow you to avoid paying for an additional HD TV box. TV GO is only designed for use on mobile/tablet devices.
VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993
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