Hi - thanks for the prompt reply, Really appreciated. My order form says the box is a Virgin 360.(manufactured by Humax, model: 1008R). Our land line is plugged into the VM router (landline works fine). And VM 360 plugged into router. There are no issues with TV content on our TV. Where possible Live TV can be streamed to iphone, ipad and PC but recorded programs cannot. Happy to provide further information and really appreciate your help.
As I mentioned previously, we have installed a TP Link P9 mesh powerline network on the back of the VM wifi. This all works well together without issues. The TP Link network has created its own wifi network and the VM wifi network runs in parallel. Streaming recorded TV content to the TV go app does not work on either the TP Link or VM wifi.
The error message I receive on the app is: "This recording is only available on your home network. If you are at home, check that you are connected to the same network or SSID as you Virgin TV box, and that that the Virgin TV Go app has permission to discover devices on your local netowork. To check this, go to IOS settings ;> TV Go > Local netowrk > ON"
I've checked the setting for the TV Go app and they are correct. I only use the app at home. I have no idea how to check SSID and I have not looked at this possibility. . .