This issue is now resolved. If you are still experiencing issues using TV Go, and have not already done so, please pop a post on this board for further help and support.
We are aware that some customers are experiencing an issue where channels are missing on our TV Go app.
This issue is currently being investigated and we will update this post with any further news on this issue.
Update: If you are experiencing this issue please could you post the following information below which will help us investigate this issue;
Operating system and version - ie IOS 13.2
TV Package subscribed to
If you are missing Sky Sports/Cinema; are you able to stream these channels on the standalone Sky Sports and Sky Cinema apps
Region of UK - ie London/Manchester/Glasgow etc
** UPDATE **
If you are experiencing the issue with channels missing from TV Go, please could you try the following and let us know if this resolves the matter. If the issue persists and you have not provided the above details, please pop a post on this thread with the requested details.
I seem to have lost the premium channels (sports, movies etc) but only on the TV go applications.
I was using a stand alone application on my Windows 10 PC when that application started to ak for a log-in rather than just opening. This was about a couple of weeks ago.
At first this worked but then I found my log-on was rejected. As a result I reset my password and sometimes managed to log-on. Then it stopped completely in the middle of last week.
I uninstalled the application (and haven't been able to re-install) and started to use the web-based system using Chrome. This again is hit and miss whether it allows a log-on, usually telling me it is not available and to try again later. When I have managed to log-on it recognises my name but only seems to have the free channels.
I installed the app on my android phone but cannot log-on there either.
Only 50 freeview channels only available in the channel list - even though subscribed to over 200! All premium channels not available. The message about upgrade to subscribe appears below the watchlist button.
Windows 10 Home PC Version 1909
Package Maxit TV
Not used the sky sports or cinema app on ios or android.
Region: Plymouth, but trying to stream in Bristol.