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[RESOLVED] TV Go - Missing Channels

**RESOLVED**

Hi,

This issue is now resolved. If you are still experiencing issues using TV Go, and have not already done so, please pop a post on this board for further help and support.

******************************

Hi, 

We are aware that some customers are experiencing an issue where channels are missing on our TV Go app. 

This issue is currently being investigated and we will update this post with any further news on this issue. 

Thanks

Update: If you are experiencing this issue please could you post the following information below which will help us investigate this issue;

  • Channels missing
  • Operating system and version - ie IOS 13.2
  • TV Package subscribed to
  • If you are missing Sky Sports/Cinema; are you able to stream these channels on the standalone Sky Sports and Sky Cinema apps
  • Region of UK - ie London/Manchester/Glasgow etc

 

** UPDATE **

If you are experiencing the issue with channels missing from TV Go, please could you try the following and let us know if this resolves the matter. If the issue persists and you have not provided the above details, please pop a post on this thread with the requested details. 

  • Log into TV Go
  • Go to Settings
  • Select 'My TV Channels
  • Select 'Reset to Default'
  • Log out of TV Go and back in

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dalekpete
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Re: {Update} TV Go - Missing Channels

I seem to have lost the premium channels (sports, movies etc) but only on the TV go applications.

I was using a stand alone application on my Windows 10 PC when that application started to ak for a log-in rather than just opening. This was about a couple of weeks ago. 

At first this worked but then I found my log-on was rejected. As a result I reset my password and sometimes managed to log-on. Then it stopped completely in the middle of last week.

I uninstalled the application (and haven't been able to re-install) and started to use the web-based system using Chrome. This again is hit and miss whether it allows a log-on, usually telling me it is not available and to try again later. When I have managed to log-on it recognises my name but only seems to have the free channels.

I installed the app on my android phone but cannot log-on there either.

Checking the details of my package (it is full barring HD) is difficult as the https://my.virginmedia.com/acs/acs log-on also displays "Sorry, we have a problem"

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mne2
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Re: {Update} TV Go - Missing Channels

All of non standard channels but definitely bt sports

Happens on windows 10 and phone Huawei p30 pro. All channels show until I login so it looks more like an account related issue than device

Sky channels working fine in sky apps

Area - Cardiff

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Thehask93
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Re: {Update} TV Go - Missing Channels

Channels Mising include BT sports SkY one , Sky 2

IOS 13.3.1  however also is the same on windows 10 desktop

Maxit package

I can access sky sports on stand alone sky app

Region East Midlands - Northampton

Error message i keep getting is upgrade to maxit  - but i am already subscribed to it

Are you issuing refunds for lack of service

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VeryFrustrated
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Re: {Update} TV Go - Missing Channels

Leeds area

All premium channels have gone.

iOS 13.3.1

Left with basic channels only. 

Now TV works perfectly and is a lesson on how to design a good app. 

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andy90210
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Re: {Update} TV Go - Missing Channels

Hi,

Only 50 freeview channels only available in the channel list - even though subscribed to over 200!  All premium channels not available.  The message about upgrade to subscribe appears below the watchlist button.

Windows 10 Home PC Version 1909

Package Maxit TV

Not used the sky sports or cinema app on ios or android.

Region: Plymouth, but trying to stream in Bristol.

Tried TV Go web page but sign in not available.

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idpike
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Re: {Update} TV Go - Missing Channels

What if the app now doesn't even let you sign in to your account any more... All the channels have gone!

Windows 10, TV Full House, Manchester. (not sure the last two are of any use as can't even sign in)

Uninstalled lots of times.

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Jadzea
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Re: {Update} TV Go - Missing Channels

All paid for channels have gone (fox, discovery, nick jr etc).

before signing in they are all listed.

iOS 13.3.1

sky movies in package and the sky cinema app lets us sign in with the same virgin credentials and watch movies.

Leicestershire

as of now TV go won’t even let us sign in, even after 10 attempts.

 

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VeryFrustrated
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Message 9 of 48
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Re: {Update} TV Go - Missing Channels

Now unable to sign in at all yet again. This is now a big problem for Virgin Media and it looks it’s impacting lots of people. Does anyone know if the media has picked up on this yet?

Not great timing with Champions League starting today. 

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Buttonbashercw
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Re: {Update} TV Go - Missing Channels

Lancashire

All premium channels have gone.

iOS 13.3.1

Tv package - Maxit TV

Left with basic channels!

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