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judyogden71
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Problem with devices VirginTvgo

Hi,

I only ever watch the app on my laptop and it registers 

My Computer - Google Chrome five times -

then it says i cant watch the show as my devices are full and i have to wait 2 weeks. After that period I change one of them and it works till i log out of the app and then i am locked out again for another 2 weeks.

 

can you fix this please!

 

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Paul_DN
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Re: Problem with devices VirginTvgo

Hi judyogden71,

 

Thank you for reaching out to us ion our community, I am sorry you are having issues with your laptop showing as a new device on TV go each time you use it, this is a known issue and isn't something we have a fix for at the moment.

 

Regards

 

Paul.

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